SENZ V™ Pour-Over™ FAQ

Micro USB 0.5A Outlet. 
Your Senz V™ comes with a USB cable.

Press and hold the "START/STOP" button for 3 seconds to change the units from gram to oz and Celsius (°C) to Fahrenheit (°F) or vice versa.

Fully charge your Senz V™ before using for the first time

It takes around 2~3 hours to fully charge the battery. The battery icon will disappear after your Senz V™ is fully charged. 

Recharge it when you see the battery icon is blinking. 

When my Senz V™ is on, you can see the block inside the battery icon is charging up.
When the battery is fully charged, you can see the battery icon is filled with 3 blocks. 
When my Senz V™ is off, you can see the block inside the battery icon is charging up.
The battery icon will disappear after your Senz V™ is fully charged. 

It operates around 8 hours after fully charged. Recommend to charge your Senz V™ when the battery is low.

Please refer to below reason: 
1) Clean your glass brewing tank:
   (i) Clean your glass brewing tank with 100ml (~3.5oz) of white vinegar. Note: Do not exceed 120ml of white vinegar to avoid activating the siphon effect.
   (ii) Let it sit for 15 minutes.
   (iii) Pour away the vinegar
   (iv) Rinse thoroughly your glass brewing tank with clean water before your next coffee brewing.

2) Empty your glass brewing tank from your last brew. Recommed to rinse your glass brewing tank before your next coffee brewing. 

Download the digital copy of quick start guide here.

Please follow the below cleaning direction for different part of Senz V™:

1) Glass brewing tank and ceramic filter:
You may put your glass brewing tank and ceramic filter under running water to wash off the left coffee. 
Note: Do not use metallic cleaning brush to clean it. Otherwise, the connection pin at the bottom of the glass brewing tank will be damaged.

2) Plastic holder, wooden stands and scale:
Use a slightly damp towel to clean the parts.
Note: Beware when you clean the scale. Do not press your Senz V™ when cleaning.

3) Glass carafe: 
Rinse your glass carafe with clean water. Beware when you clean, do not soak the wooden handle. 
 

Only applied on the ceramic filter.

Use water to flush away the coffee ground inside the grey plastic part until there is no more coffee ground left.

1) We highly recommend not stacking or apply impact on the Senz V™. It would damage the scale.
2) Recommended storage temperature for the battery is 0-45ºc (Relative Humidity: 60± 25%RH).
 

1) There is a very sensitive sensor "Load cell", inside lower part of the Senz V™. The load cell require flat and stable environment to perform accurate result. Therefore, we highly recommend user to place your Senz V™ on a even and steady surface.

2) Avoid using your Senz V™ when the grinder, espresso machine or blender is also operating. These may interfere the scale accuracy if the counter top is not steady.

3) Avoid strong wind near your Senz V™ when it is operating, the load cell is easily affected by the wind and cause unstable reading. 

 

These below factors will affect the coffee taste result:

1. Coarseness of the coffee ground
2. Water temperature
3. Pour over brewing process (time to pour and steep)
4. Cleanliness of your glass brewing tank. Recommend to clean or rinse before use.
5. Type and quality of filter paper. Recommend to use Melitta® #2 Paper Filter. 


 

1) Pour at least 150ml (5.2oz) or *more to activate the siphon effect. The coffee dripping will start when the siphon effect is activated. 
2) Coarseness of the coffee ground. Do not use too fine coffee ground (like espresso coffee ground).

* Depending on the coarseness of the coffee ground. For less coarse coffee ground, pour more than 150ml.



 

For best result, use Senz V™'s ceramic filter (dripper).


 

1) Do not remove the ceramic dripper during brewing
2) Do not remove the glass container during brewing
3) Avoid bumping
4) App quits during brewing (only applicable for Bluetooth version)
5) Battery level is too low


 

There are several factors affecting low or zero TDS, such as below:

1) Coffee/Liquid left inside the buffer tank - 
Please empty the buffer tank (recommend to rinse with clean water) every time before brewing coffee. If there is coffee residue left inside the buffer tank, the liquid will affect the TDS result in 2 ways: 
First, the liquid may dilute the coffee and cause lighter result. 
Second, the liquid may cause the siphon effect to activate earlier than expected. If so, the TDS pins will not be able to collect enough data.

2) Bad contact
The connection pins must be clean and dry for good performance. The connection pins are located at the bottom of the buffer tank and on the buffer tank holder. Please beware if there is any coffee or liquid left there. Clean the pins with slightly damp towel.

3) The cleanliness of glass brewing tank
Recommend to clean the glass brewing tank from time to time.
How to clean your glass brewing tank:
   (i) Clean your glass brewing tank with 100ml (~3.5oz) of white vinegar. Note: Do not exceed 120ml of white vinegar to avoid activating the siphon effect.
   (ii) Let it sit for 15 minutes.
   (iii) Pour away the vinegar
   (iv) Rinse thoroughly your glass brewing tank with clean water before your next coffee brewing. 


 

You can loosen the wooden handle by rotating it counter-clockwise. After that, you can adjust the position of the wooden handle. Once the desired position is adjusted, fasten the wooden handle clockwise.


 

For better coffee temperature, pre-warm the ceramic dripper and glass brewing tank.


 

Yes you can. Recommend do not tare during the setup and coffee brewing.


 

Please contact us via customerservice@wabilogic.com or call 1-855-888-1346 to make the arrangement.


 

In addition to the legal warranty claims, to which the end user is entitled relative to the seller, for this device, if it was purchased from a dealer authorized by Wabilogic™ Inc. due to his consulting competence, we grant a manufacturer’s warranty under the following conditions: 
(1) 1 year limited warranty from the date of original purchase. 
(2) This warranty extends only to the original retail purchaser or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim. 
(3) Defects that occur due to improper connection, improper handling or repair attempts by non-authorized persons are not covered by the warranty. The same applies for failure to comply with the use of consumables (e.g. cleaning and descaling agents) that do not correspond to the original specifications. Wear parts (e.g. seals and valves) and fragile parts are excluded from the warranty. 
(4) This device was designed and built for household use only. It is not suited for other uses. 
(5) Warranty does not cover damages that are not the responsibility of the manufacturer. This is valid especially for claims arising from improper use (e.g. operation with insufficient current or improper voltage).