Returns & Exchanges

RETURN POLICY purchases can be returned by mail using our online return center, sign in to your Wabilogic account to get started.

Wabilogic's Return Policy
Most unopened items sold by Wabilogic™ in new condition and returned within 30 days will receive a refund or exchange. Items must be returned to us unused with all the original packaging intact. Returns that do not meet our policy or do not have a receipt may be denied a refund or exchange.

Only those items sold directly by us can be returned to Some items sold by other retailers may have a different return policy than us. Items that are used or damaged may be denied a refund.


Some items may be eligible for a refund or replacement request online. To begin: 

  1. Access your Wabilogic™’s account.
  2. Locate your item(s) under Order History on
  3. Find out the Order No. related to the item(s) you purchased.
  4. Send an email to us with this order no. and let us know.
  • Product replacements are subject to availability and would be processed as an even exchange. You would need to pay for delivery and handling charges for the replacement unit(s) and for the price difference if applicable.
  • We do not accept any replacement request for a different product. Instead, please make your refund request and then order a new product.
  • Refunds are issued to the original payment method.
    • Items paid for with PayPal will be refunded to the same credit card or PayPal account. (if eligible)
  1. You’ll be provided with instructions on what to do with your item(s). 
  • If we require that the item be returned, we’ll provide a return mailing label. 
  • For replacement requests, navigate to your order history for updates.

If you’d like to exchange an item purchased on, call our Customer Services at 1-844-WABI008 or email us at If the item you want is available, we can process a return and place a new order for the item, honoring the original purchase price.

In most cases your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used.

Refunds typically take up to 10 working days. Refunds to a third-party credit card typically take up to 14 working days. For information about refunds to a third-party credit card, contact your card-issuing financial institution.

It can take up to 5 additional business days to inspect and process items returned to our Online Return Center before refunds can be processed.

You can return an item you received as a gift to using a gift receipt or packing slip, and you’ll receive a refund in the form of store credit. If a merchandise return credit was used to pay for any portion of the sales transaction, you’ll receive that portion of the refund as store credit. If you don't have the gift receipt or packing slip for the item, you may receive store credit in our store.

Items purchased from us can also be returned by mail using the gift receipt or packing slip. To return your gift by mail, please contact Customer Services at 1-844-WABI008 or by email to

If you didn't receive a packing slip with your gift, you can contact Customer Services for help in processing your return.

Please note:

Return items should be boxed with the original packaging provided and brought to the same point of delivery for the carrier to pick up.

Pickups are scheduled during the carrier’s normal business hours and typically have an 8-hour pickup window. Depending on your location, carriers may need additional time to pick up your return.

Include the packing slip with your item so our return center can process your refund. If you don’t have a packing slip, you can still return your item to our return center. Please contact our Customer Services.

Returns and exchanges without a receipt may be limited. Other restrictions may apply.

  • If you’re not satisfied with any Wabilogic™’s item, return it within 30 days with a receipt for an exchange or a refund.
  • Discounted items and limited-time-only items may have modified return policies.

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