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(1) Make sure the power base is plugged into a working 120V electrical outlet.
(2) Make sure the Kettle body is placed on top of the power base
(3) Make sure the power switch is turned on.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
Make sure the lid is firmly in place.
(1) Do not fill the water over the maximum level, as water may spill out of the spout when boiling.
(2) If you have checked al the item and the kettle is still leaking from the bottom, contact us via customercare@wabilogic.com or call 1-844-WABI-008
(1) Fill the kettle with 3 cups of white vinegar, then adding water to the amount so as to cover the bottom of kettle completely.
(2) Leave the solution in the kettle overnight.
(3) Then discard the mixture in the kettle, fill the kettle with clean water, boiling and then discard the water.
(4) Repeat several times until the odor of vinegar has been flushes away.
(5) Any stains remaining inside the kettle can be removed by rubbing with a damp cloth.
If you wish to return, please contact the local reseller that you purchased your product from. Please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
Please refer to the return policy of the local reseller that you purchased your product from.
In addition to the legal warranty claims, to which the end user is entitled relative to the seller, for this device, if it was purchased from a dealer authorized by Wabilogic Inc. due to his consulting competence, we grant a manufacturer’s warranty under the following conditions:
(1) 1 year limited warranty from the date of original purchase.
(2) This warranty extends only to the original retail purchaser or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim.
(3) Defects that occur due to improper connection, improper handling or repair attempts by non-authorized persons are not covered by the warranty. The same applies for failure to comply with the use of consumables (e.g. cleaning and descaling agents) that do not correspond to the original specifications. Wear parts (e.g. seals and valves) and fragile parts are excluded from the warranty.
(4) This device was designed and built for household use only. It is not suited for other uses.
(5) Warranty does not cover damages that are not the responsibility of the manufacturer. This is valid especially for claims arising from improper use (e.g. operation with insufficient current or improper voltage).
