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(1) Make sure the coffeemaker is plugged into a working 120V electrical outlet.
(2) Make sure the power switch is turned on.
(3) Make sure the water reservoir has water in it.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
(1) Turn off the coffeemaker first, then examine the condition of the panel/screen for any damage.
(2) Please use a soft cloth dampened with cleaning solutions to gently wipe the panel/screen clean of any dirt or smudges.
Note: The soft cloth should not be too wet and do not spray any cleaning solutions directly onto the panel/screen or leave any liquid on the panel/screen. You are able to use water to replace cleaning solutions if you don’t have any.
(3) Let the panel/screen dry thoroughly, then turn on the coffeemaker and check the touchscreen function.
Note: To avoid this problem, touch the panel/screen only with clean hands.
(4) Make sure the coffeemaker is plugged into a working 120V electrical outlet.
(5) Make sure the power switch is turned on.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
Your coffeemaker may require descaling to remove mineral deposits that build up over time. Please refer to instruction manual for detail how to descale the unit.
(1) Do not remove the carafe from the coffeemaker more than 20 seconds while the coffeemaker is operating.
(2) The carafe may not have been properly positioned under the filter basket. Be sure the carafe is centered directly under the filter basket.
(3) Putting too much coffee grounds may cause the coffeemaker to overflow.
(4) Always use #4 cone paper filter.
(5) The paper filter may have become folded over. Make sure the paper filter is properly centered in the filter basket.
(6) Make sure the filter basket is fully closed and (on some models) latched.
(7) Using coffee that is too finely ground can sometimes result in overflow. Always use the right coffee ground size for drip coffeemakers.
(1) Make sure the filter basket is properly in position and fully closed.
(2) Make sure the carafe is in place.
(3) Don't overfilling the water reservoir. The coffeemaker is equipped with an overflow slot near the top of the water reservoir. If too much water is added it will flow out of this slot and collect near the base of the unit.
(4) If you have checked all of these items and the coffeemaker is still leaking from the bottom, contact us via customercare@wabilogic.com or call 1-844-WABI-008
(1) Age of coffee beans or coffee grounds affects its taste. Old coffee may taste stale. The coffee will taste the best if you use fresh beans.
(2) Quality of coffee beans and type of water you use will have an impact on the coffee taste.
(3) Always use fresh or filtered water.
(4) The cleanliness of your coffeemaker.
(5) Make sure to descale the unit every 30-40 brews.
(6) Recommend to drink the coffee from the thermal carafe no longer than 2 hours after brewing.
(7) Rinse your coffeemaker by filling the water reservoir, turn on the coffeemaker and allow the water run through a brew cycle.
Please contact the local reseller that you purchased your product from. For further assistance, please contact us via customercare@wabilogic.com or call 1-844-WABI-008
Some filter coffeemakers are equipped with a timer feature.
The timer feature with LED display gives you seductive coffee enjoyment at a time set by you. Program the start of brewing for your coffeemaker and be woken up in the morning with the delicious smell of fresh coffee. The appliance switches itself on automatically at the time you set.
Some coffeemakers may require to set the clock before the timer could be set.
Please refer to instruction manual how to set the timer
(1) Make sure the unit is plugged into a working outlet.
(2) When first setting up the coffeemaker, it is necessary to turn on the unit and allow the water run through a complete brew cycle before an actual coffee brewing.
(3) Use room temperature water to brew coffee.
(4) Recommend to brew full carafe of coffee.
(5) For thermal carafe version, recommed to rinse the thermal carafe with hot water before use.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
(1) If your units has an automatic shut-off feature, there is a safety feature that would automatically shut off your coffeemaker after 30 minutes or 1-2 hours, depending on the model. Make sure that the unit hasn't been running longer than this time.
(2) For thermal carafe version, make sure that the carafe clean and that the lid is kept closed. The thermal carafe should keep coffee warm up to 4 hours after brewing.
If the above suggestions do not resolve your problem, please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
(1) Try pouring the coffee more slowly.
(2) Try pouring the coffee within the width of the spout of the carafe.
Please download a digital copy from www.wabilogic.com
(1) Recommed to descale the unit every 30-40 brews.
(2) Your coffeemaker brews longer than it used to.
(1) Your coffeemaker brews longer than it used to.
(2) More steam and noise during the brewing process
If any of these symptoms occur with your coffee machine, we recommend descaling the machine immediately. Otherwise your machine may become blocked by limescale deposits and break down. With very severe limescale deposits the above-mentioned symptoms may persist after the first descaling process. If this is the case, we recommend you repeat the descaling process using a suitable descaler.
Regular descaling will extend your coffee machine’s service life.
Please note that repairing damage caused by calcification is not covered by the warranty.
Some of our coffeemakers are equipped with the Coffee Strength, you can individually rotate and adjust the taste of your coffee from mild, indulgent to strong & intensive.
Please refer to instruction manual how to set the Coffee Strength function.
(1) Always unplug the unit before cleaning.
(2) The unit must never be cleaned under running water and must never be immersed in water.
(3) The glass carafe, the lid and the filter basket can be washed in the dishwasher.
(4) Rinse thermal carafe with clean water.
(5) Clean the housing of your coffeemaker with a damp cloth only.
Please contact us via customercare@wabilogic.com or call 1-844-WABI-008 to make the arrangement
If you wish to return, please contact the local reseller that you purchased your product from. Please contact us via customercare@wabilogic.com or call 1-844-WABI-008.
Please refer to the return policy of the local reseller that you purchased your product from.
In addition to the legal warranty claims, to which the end user is entitled relative to the seller, for this device, if it was purchased from a dealer authorized by Wabilogic Inc. due to his consulting competence, we grant a manufacturer’s warranty under the following conditions:
(1) 1 year limited warranty from the date of original purchase.
(2) This warranty extends only to the original retail purchaser or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim.
(3) Defects that occur due to improper connection, improper handling or repair attempts by non-authorized persons are not covered by the warranty. The same applies for failure to comply with the use of consumables (e.g. cleaning and descaling agents) that do not correspond to the original specifications. Wear parts (e.g. seals and valves) and fragile parts are excluded from the warranty.
(4) This device was designed and built for household use only. It is not suited for other uses.
(5) Warranty does not cover damages that are not the responsibility of the manufacturer. This is valid especially for claims arising from improper use (e.g. operation with insufficient current or improper voltage).
